FAQ

Live Customer Service Availability
A friendly representative is waiting to answer your questions.
We’re here every day from 8:00–17:00 (GMT+8).

Can I Email My Questions or Concerns?
Sure! Just send an email to customer service, and we’ll respond within 24 hours.

ORDERING INFORMATION

How Do I Order Online?
Ordering online is easy and secure. Here’s a quick preview:

  1. Use the search bar or browse by category to find your item.

  2. Click on the item you want.

  3. Select size and customization options on the product page.

  4. Click “Add to Cart”.

  5. Adjust quantities in your cart.

  6. Review your order and click “Check Out”.

  7. Enter shipping details, choose a shipping method, and click “Apply” and “Continue”.

  8. Enter payment information and any coupon or gift certificate codes.
    Your card will not be charged yet.

  9. Review your order again and click “Submit”.

Do I Have to Order Online?
We also accept orders via email. Just send your order list to customer service.

How Do I Change My Order?
You can change or cancel your order anytime before it enters the shipping process.
Please contact customer service via live chat or email as soon as possible.
If you don’t receive a confirmation email, the change may not have been processed.
Once shipping begins, changes or cancellations are no longer possible.

What Should I Do If My Order Doesn’t Arrive?
If your order doesn’t arrive as expected, please contact us.
If the item is lost during shipping, we will reship a new package free of charge.

Do You Accept Customized Teamwear Orders?
Yes! We welcome team and corporate orders and offer volume discounts.
Our professional design team will work with you to create a unique look for your team.
You can choose from our logo collection or create your own design.

Can I Place an Order for My Retail Business?
We accept corporate orders and provide volume discounts on jerseys.
Please contact us via email.
Note: We do not function as a wholesale distributor.

SHIPPING

When Will I Receive My Order?
Delivery usually takes 5–25 business days.
Processing may take longer for customized items, back-orders, or special orders.
Larger orders (over 15 items or 3kg) may be split into multiple shipments.

Can You Ship to a P.O. Box or Private Mailbox?
Yes, but orders shipped to P.O. boxes are delivered via China Post only.

Are Your Products Restricted in My Country?
Sports apparel is generally not restricted, but import regulations vary by country.
We recommend checking with your local customs agency before ordering.

What If I’m Missing an Item or Receive a Defective/Incorrect Item?
We apologize if your order was not processed correctly.
Contact us, and we’ll resolve the issue as quickly as possible.
We typically reship replacements free of charge.

RETURN POLICY

If you are not satisfied with your purchase, you may return the item within 14 days of receipt for a full refund.
No reason required!
Please contact us first and return the item in marketable condition to the correct address.
Note: We do not accept returns of customized jerseys (with badges, names, or numbers).

Additional Return Details:

  1. Returns are accepted within 14 days of delivery.

  2. Items must be in original packaging and resalable condition.

  3. After receiving and inspecting the return, we will process your refund within 2 days.

  4. Contact us to ensure smooth processing of your refund.

JERSEY CARE GUIDE

  1. Many jerseys feature heat-transfer prints. We recommend hand washing.
    If machine washing, turn jerseys inside out to protect the print.

  2. Avoid harsh scrubbing and prolonged sun exposure. Hang jerseys when not in use.

  3. If the print peels, lay the jersey flat, cover the design with non-stick plastic, and iron at 150°C for 7–8 seconds.
    Repeat if needed.
    Do not iron directly on the print.